Your privacy matters to us. This policy explains exactly what personal information vy999 collects, how we use it, who we share it with and how we keep it secure. Please read it carefully before using the platform.
Six core commitments vy999 makes to every Pakistani player on the platform
All personal and payment data stored on vy999 servers is encrypted at rest. We use industry-standard encryption to prevent unauthorised access to your information at any point in the storage chain.
vy999 does not sell, rent or trade your personal information to third parties for marketing purposes. Your data is used only for the purposes described in this Privacy Policy and nothing else.
You have the right to access, correct and request deletion of your personal data at any time. vy999 responds to all valid data requests within a reasonable timeframe without unnecessary delays.
Payment information — including JazzCash, Easypaisa, Raast and card details — is handled through secure, encrypted channels. vy999 does not store full card numbers or mobile banking credentials.
If you do not want to receive promotional communications from vy999, you can opt out at any time from your account settings or by contacting support. Opting out does not affect your account or gaming access.
We only collect the personal information that is genuinely necessary to operate your account, process payments and comply with our obligations. We do not collect data we have no legitimate use for.
This Privacy Policy describes how vy999 ("we", "us", "the platform") collects, uses, stores and protects personal information provided by players and visitors. By registering an account or using vy999, you confirm that you have read and understood this policy. If you have questions about any part of it, contact our support team before using the platform.
This Privacy Policy applies to all users of the vy999 platform — including registered players, visitors browsing the site and anyone who contacts our support team. It covers the vy999 website at vy999.net and all associated services including the game lobby, sports betting, live casino, bingo, slots and the promotions section.
This policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which form part of your overall agreement with vy999. Together, these documents explain the full scope of how we operate and what you can expect from us as a player.
We are committed to handling personal data responsibly. We collect only what is necessary, we use it only for legitimate purposes, and we take reasonable steps to keep it secure. This policy is written in plain language so that every player — regardless of their technical background — can understand what happens to their information on vy999.
The personal information we collect falls into several categories depending on how you interact with the platform. Below is a summary of what we collect and when.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number | At registration and during identity verification |
| Contact Data | Email address, mobile number | At registration and account updates |
| Financial Data | Payment method details, transaction history, PKR amounts | When depositing or withdrawing funds |
| Technical Data | IP address, device type, browser, operating system | Automatically when you visit or use the platform |
| Usage Data | Games played, bets placed, session duration, pages visited | Automatically during platform use |
| Verification Data | Identity documents, proof of address, payment screenshots | When requested for KYC or withdrawal verification |
| Communications Data | Support ticket content, chat logs, email correspondence | When you contact our support team |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required for identity verification under applicable compliance obligations.
Personal data collected by vy999 is used for the following purposes:
We do not use your personal data for automated decision-making that produces significant legal effects without human oversight. If an account action — such as a suspension or withdrawal hold — is triggered by automated systems, it is reviewed by a member of the vy999 team before being finalised.
vy999 processes your personal data on the following legal grounds:
vy999 does not sell your personal data. We share data only where necessary and only with the categories of recipients described below:
All third-party service providers who receive personal data from vy999 are required to handle it securely and to use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing.
All financial transactions on vy999 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the payment details you provide are transmitted through encrypted, secure channels directly to the relevant payment processor.
vy999 does not store full card numbers, CVV codes or mobile banking PINs on its own servers. Payment references, transaction amounts and timestamps are retained in your account history for your records and for audit purposes.
Before processing a withdrawal, vy999 may request proof of the payment method used for the corresponding deposit. This is a standard anti-fraud measure. The verification documents you submit are stored securely and used only for the purpose of confirming account ownership.
If you believe there has been an unauthorised transaction on your vy999 account, contact our support team immediately. Do not share your JazzCash or Easypaisa PIN with anyone, including vy999 staff — we will never ask for it.
vy999 uses cookies and similar tracking technologies on its website to make the platform work correctly, to remember your preferences and to understand how players navigate and use our services.
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using vy999, but some features — such as remembering your preferences — may not work as expected. Note that essential cookies cannot be blocked without affecting your ability to log in and play.
vy999 retains personal data for as long as is necessary for the purposes set out in this policy and for as long as required by applicable legal or regulatory obligations. The table below gives a general indication of our retention periods by data category.
| Data Category | Typical Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Transaction and financial records | 7 years from the date of the transaction |
| Betting and game history | Duration of account plus 3 years after closure |
| Support and communications records | 3 years from the date of the last interaction |
| KYC and verification documents | Duration of account plus 5 years after closure |
| Technical and usage logs | Up to 12 months on a rolling basis |
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Where data has been anonymised, it may be retained for longer periods for statistical and analytical purposes.
As a vy999 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team.
Request a copy of the personal data vy999 holds about you, including account details, transaction history and communications records.
Ask us to correct any inaccurate or incomplete personal data we hold about you. Account details can also be updated from within your account settings.
Request deletion of your personal data where there is no longer a legitimate reason for us to hold it, subject to our legal retention obligations.
Ask vy999 to limit how we use your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
Request a copy of personal data you have provided to vy999 in a structured, machine-readable format where technically feasible.
Object to processing based on legitimate interests — including direct marketing. Once you object to marketing, we will stop immediately without question.
vy999 will respond to all valid data rights requests within a reasonable timeframe. We may ask you to verify your identity before actioning a request, to ensure we are responding to the actual account holder and not a third party.
vy999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect information from unauthorised access, loss, alteration or disclosure. These include:
While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information and poses a risk to your rights, vy999 will notify affected players as promptly as possible and take immediate steps to contain and remediate the incident.
You can help keep your account secure by using a strong, unique password for vy999 and by never sharing your login credentials with anyone else. If you suspect your account has been accessed without your permission, contact support immediately.
vy999 is an adult platform intended exclusively for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a core part of our registration and ongoing compliance process.
If we discover that personal data has been collected from a person under 18, that account will be closed immediately and the data will be deleted in accordance with our retention procedures. Any deposits made by an underage player will be returned to the original payment source.
Parents and guardians who believe a minor may have registered on vy999 should contact our support team without delay. We treat such reports as urgent and will investigate and act on them as a priority.
vy999 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable legal requirements. The date of the most recent revision is shown at the top of this page.
Where changes are material — such as a change in how we share data or a new purpose for processing — we will notify registered players through their account or via the email address associated with their account, where reasonably practicable. For minor clarifications or wording improvements, we may update the policy without specific notification.
Your continued use of the vy999 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you disagree with any update, you should stop using the platform and request account closure through our support team.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how vy999 has handled your personal information, please get in touch with our support team. We are available around the clock and aim to respond to all privacy-related queries promptly.
Email: [email protected] — available 24 hours a day, 7 days a week. For data rights requests, please include your registered email address and a brief description of your request. We will respond within a reasonable timeframe and may ask you to verify your identity before proceeding.
For self-exclusion requests, deposit limits or responsible gaming support, you can also access these tools directly through your account settings without needing to contact support separately. Visit our Responsible Gaming page for more information.
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18+ only. Please read our full privacy policy and terms before registering. Play responsibly.